In a social media audit, companies evaluate their social media pages using several steps, guiding them on how to remain active and edging others in terms of their social media presence. Every business aspiring to connect well with potential and loyal customers must conduct this audit as it’s often a marketing strategy to determine what marketers should do and what they’ve already achieved. Here’s a list of how to conduct a social media audit.
The first essential step for any business doing this audit is identifying profiles. However, whenever any business sets out to offer services or provide goods, it has certain market gaps that it aims to meet. Not every customer profile matches such goals, thus the need for market segmentation before starting any social media audit. To match a business’s goals target market, marketers should locate all their profiles in the different social media platforms, including Facebook, Instagram, Google Plus, and Snapchat.
Note Down Information
After identifying profiles that match a business’s target market criteria, the other essential step is to note them down. The best way to do this is to use spreadsheets, which enables better classification of each profile according to various criteria, such as how active a certain profile is. At this point, a business must present every essential information attached to various profiles that are likely to be converted into loyal clients.
Develop Smart Goals for the Different Sites
While doing a social media audit, there’s a lot of information and data that’s present out there about users. However, not all of it is useful to a company’s marketing. There’s a need to develop specific targets that a business aims to achieve from a particular site. For instance, the kind of marketing that businesses do on Facebook differs from what they do on YouTube. Besides, this precision helps prevent social media marketers from being overwhelmed trying to achieve what is practically impossible. Common goals for any site include raising the awareness of a brand among users, improving traffic flow, and increasing leads and sales.
Ensure Consistency in Language and Promotion
The main purpose of a social media audit is to evaluate the effectiveness of a company’s brand on social media pages. This cannot be achieved by first ensuring that social media marketers’ language is consistent with what the specific market segment wants. Language is part of branding, and it should be a main part of a promotion strategy. Besides, different social media sites use varying forms of language, and marketers must ensure that they satisfy the users’ expectations.
Note Any Consistencies and Deviations
When doing a social media audit, it’s common to find companies losing their grip over users due to inconsistencies, which can be language, images, brands, and other aspects that users notice. These inconsistencies result in the loss of users aligned with certain content that a company presented earlier but didn’t maintain track of it. It’s essential to ensure that whatever attracts a certain customer segment during marketing maintains all through even when those customers have been converted into leads or sales. Besides, businesses sometimes lose track of certain social media sites and match all their information across the board. This audit is essential to match any communication or content to specific requirements of different sites.
Businesses run intending to make profits. However, it’s essential to roll out social media campaigns as part of marketing. With this marketing, frequent audits are imperative to ensure consistency and non-deviation from what users align with. Various expert companies, such as NetbaseQuid offer platform-specific support for businesses seeking an edge over their rivals. Consulting them is essential to ensure that social campaigns are profitable.